IT Services and Support for Grand Rapids and West Michigan Firms:

Trailhead is a process-driven Technology Management Firm that specializes in taking the complexity, excessive costs, and frustrations out of secure, reliable IT for security-minded SMBs.

Give us a call and let us show you what fast, friendly and highly-responsive outsourced managed IT services should be for your small to medium business: 616-272-3457

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Call Us Today At 616-272-3457

10 Reasons to Choose Trailhead Networks
For Your Grand Rapids and West Michigan Firms

We’re Cyber Security Specialists.
We specialize in Security and have been doing so for over 18 years. Our security certified technical staff can help you develop a Security Plan that will give you peace of mind.

We Support Clients In West And Northwest Michigan.
We understand the unique qualities of our area and the importance of relationships between businesses.

We Provide A 14-Pt TrailSecure Checklist.
Many businesses don’t know where to start when it comes to cyber security. We provide a 14-Pt Security Checklist that provides a step by step plan for your business.

SOC Monitoring Your Network 24/7.
Our Security Operations Center monitors your network 24/7 and provides continuous threat monitoring and response.

No Long Term Contracts.
Many other IT firms try to lock their clients into long-term contracts with penalties and fines for canceling. Our service agreements are month-to-month, meaning we must work every month to earn your business and trust.

We Invest Long Term With Our Clients.
Trailhead has been serving our clients for over 18 years. Our proudest accomplishment is our long-term clients, who year after year, continue to place their trust in us. We really understand their businesses and technology needs.

We Provide Proactive Rather Than Reactive Support.
We monitor your network for problems, like viruses and outages, 24 hours a day. Being Proactive means we fix problems BEFORE they become a problem for you and your business.

We’re Known For Great Customer Service.
Our clients like our fast response time and personalized service. A simple phone call or email creates a ticket for your issue and starts the resolution process.  We make sure you speak with a real person to get things figured out as quickly as possible. No one wants to leave a voicemail when they have a problem!

Flat-Rate Monthly Billing.
We offer predictable flat monthly IT support, removing budget surprises. No long-term contracts and no hidden termination fees.

See what other business owners are saying about us…

“Trailhead Responds Quickly And Gets Right To The Root Of The Problem.”

We lack the expertise in-house to manage our IT needs and Trailhead has been able to fill that need. Having your network or desktops go down during the day can grind your business to a halt. The Trailhead team responds quickly and gets right to the root of the problem to get you back up and running. The cost of the service is insignificant compared to the productivity loss of having your network go down, desktops ceasing to work, or remote laptops failing to connect to our systems. Moving services to the cloud and setting up a cyber security plan have also been very beneficial.

I appreciate the personal service we get from the owners of the firm who have been in IT for decades. I know that I will have consistent access to the owner and not have to deal with ever changing IT staff having to train on our systems or lacking the skills to get the job done. Steven has been in the IT trenches for decades and isn’t just interested in making a monthly sales quota like other sales teams I’ve dealt with.

Michael, Grand Rapids, MI

“Trailhead Consistently Delivers Great Service And Support.”

Trailhead’s Managed IT Services provide a seamless support system to our network and hardware demands. we benefit from efficiencies gained through the “global” view that this plan offers.

The great benefit delivered by Trailhead is their accessibility and working style, which fits directly into our operating environment. Trailhead serves as an integral member of our strategic team.

Steven and Kim Lauber have earned the trust of our leadership team by consistently delivering great service and support in a timely and conscientious manner. Their flexibility and willingness to “roll up their sleeves” fits the culture here ideally. We highly recommend partnering with them for your IT needs.

Jeff, Grand Rapids, MI

“They Really Understand Our Business Needs And How Our Business Works.”

We’ve been working with Trailhead for nearly 20 years now. We appreciate their timeliness in addressing our problems, which generally are immediate. They really understand our needs and how our business works. If you’re thinking about working with them, just give them a trial period to test things out. You won’t be disappointed.

Glenn, Belmont, MI

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